Customer Centric Strategies for Hospitality Success
Industries
Coffee & Cafés
Bars & Eateries
Events & Pop Ups
Experience Led
Online Presence
Review & refresh your online presence, from website to socials to Google Business Profile.
Social Media
Strategies to define social media presence, content creation & influencer management.
Newsletters
Grow newsletter lists, create engaging email campaigns & manage connected content calendars.
Pricing
Benchmark & review your pricing against other locations & market trends to identify areas for increasing revenue.
Suppliers
Check in with all suppliers to ensure receiving best pricing, consider alternatives & new revenue added offerings.
Drink
Explore drinks menu to maximise opportunity on upsells & ensure not missing out on customer demand.
Food
Menu development, review & supply chain efficiencies to maximise margins and make most of your food offering.
Partnersips
Differentiate your site/s by capitalising on partnership opportunities from engaging local residents & businesses through to pop up and guest products.
Mystery Shopping
Overt & covert site visits identifying easy wins and to understand & frame your current customer experience.
Aesthetics & Design
Whether you're opening a new venue or looking to refresh your site, obtain advice on market trends & access our design partners.
Events
Maximise your space with our event experts, from suggested event agenda to full scale planning & event management.
Movement Flows
Evaluation of venue layout and analysis of intended vs actual customer movement flows & dwell time.
Coaching
Empower your teams and management through hospitality focused coaching for better individual performance and customer experience.
Training
Identify skill gaps across your organisation and implement suitable training for improved effii
Offsites & Socials
Planned team socials & offsites organised on your behalf to improve morale, set out strategy & general team building.
Supply Chain Analysis
Check in with all suppliers to ensure receiving best pricing, consider alternatives & new revenue adding offerings.
Supplier Consolodation
A deep dive into your supply chain to understand overlap and identify inefficiencies to save on any wasted costs.
New Suppliers
Identify potential new suppliers & negotiate better rates exclusive to Edwin Projects.
Marketing
Design, plan and creation of holistic, cross channel marketing strategies both online & offline.
Customer Acquisition
Ideation & implementation of customer acquisition strategies to drive new footfall.
Customer Retention
Ideation & implementation of customer retention strategies to boost customer retention & maximise the 80/20 rule across your venues.